ABBDutchFan
Universal Peach   Posts: 6875 (6885 all sites) Registered: 5/18/2003 Status: Offline
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posted on 12/8/2011 at 12:45 PM |
Just received Warren Haynes: Benefit Concert Vol 4. Happy happy, joy joy!
I pre-ordered it from the Evil Teen Records store because of the bonus disc.
I want to collect everything from the Christmas Jams so i was really looking forward to it.
Very happy with the fast shipment but i unfortunally discovered that they send me the bonus disc that came with the previous release (Vol. 3, XMas Jam 2001). So now i have to contact them to get the right disc. In case i have to return the bonus disc received and pay for the packaging & shipment it's gonna be pricey since the free bonus disc already resulted in higher international shipping costs (even if it doesn't weigh more than a few grams).
Did anybody else got the wrong bonus disc? ____________________
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sundropkid
Peach Pro   Karma: Posts: 383 (383 all sites) Registered: 2/24/2007 Status: Offline
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posted on 12/8/2011 at 01:43 PM |
Received mine today. It also contained the bonus disc from 2001. I called musictoday and they were aware of this issue and now have the correct bonus disc in stock. She took my info and said that the correct disc will go out tomorrow.
[Edited on 12/7/2011 by sundropkid]
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drh01
Peach Head  Karma: Posts: 107 (107 all sites) Registered: 8/5/2004 Status: Offline
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posted on 12/8/2011 at 03:21 PM |
Same here. While I'm not thrilled waiting for the correct bonus disc (was planning on listening to it on the trip up to Asheville on Saturday). On the bright side, I didn't pre-order the 2001 Christmas Jam, so I will end up with 2 bonus discs for this order. 
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dougrhon
Zen Peach  Karma: Posts: 20943 (20942 all sites) Registered: 6/15/2005 Status: Offline
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posted on 12/8/2011 at 03:27 PM |
| What is it with Warren Haynes and pre-sales? ____________________
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tbomike
Ultimate Peach  Karma: Posts: 3379 (3382 all sites) Registered: 1/7/2004 Status: Offline
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posted on 12/8/2011 at 03:51 PM |
I called them and they resolved it in less than 2 minutes including hold time. No fuss at all and did not need the other returned.
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ABBDutchFan
Universal Peach Karma: Posts: 6875 (6885 all sites) Registered: 5/18/2003 Status: Offline
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posted on 12/8/2011 at 05:15 PM |
| Thanks for the replies. Weird logistic mistake to send out these wrong discs. I emailed them so i hope that get a reply soon. ____________________
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KPRESTN712
Extreme Peach  Karma: Posts: 1046 (1046 all sites) Registered: 11/30/2007 Status: Offline
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posted on 12/8/2011 at 08:51 PM |
What is it with those people at musictoday? I received the wrong bonus disc too. When I pre-ordered Warren's Man in Motion cd they sent me 4 copies of the bonus DVD from the Christmas show last year. They sent it to me in 3 separate orders. Wonder what they are smoking at the place.
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Lee
Zen Peach  Karma: Posts: 65416 (65527 all sites) Registered: 2/6/2002 Status: Offline
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posted on 12/9/2011 at 09:24 AM |
I just got off the phone with them. I simply gave them my address and they said they would UPS the correct CD on their dime today.
I have had a couple of issues with Musictoday products and I must say, their customer service is top notch. They really do a great job of keeping their customers happy in my experience. ____________________
Where's My Mule?
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ABBDutchFan
Universal Peach Karma: Posts: 6875 (6885 all sites) Registered: 5/18/2003 Status: Offline
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posted on 12/9/2011 at 12:58 PM |
I've got a email reply within a few hours. They will send the correct bonus disc and i don't have to return the other one. So kudos to their customer service.
BTW, i'm really digging volume 4 so far! Great to hear Sonny Landreth play with John Hiatt. ____________________
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Lee
Zen Peach Karma: Posts: 65416 (65527 all sites) Registered: 2/6/2002 Status: Offline
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posted on 12/9/2011 at 01:09 PM |
| Funny that you mention Sonny playing with Hiatt. I was thinking the same thing. Their sounds are so different but they sure pull it off well. ____________________
Where's My Mule?
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sundropkid
Peach Pro Karma: Posts: 383 (383 all sites) Registered: 2/24/2007 Status: Offline
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posted on 12/9/2011 at 08:49 PM |
My replacement arrived today, just as promised(2 days). Tore it open to find yet another copy of the 2001 bonus disc. Called Musictoday again. I hope that the third try will be a charm!!
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midnghtrdr69
A Peach Supreme   Karma: Posts: 2854 (2854 all sites) Registered: 8/20/2006 Status: Offline
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posted on 12/9/2011 at 08:53 PM |
Impressive customer service...maybe the cust. service people should in-service the packing/shipping dept.  ____________________
"Leave the Ego at Home, Play the Music, Love the People "-Luther Allison.
"Troops be awful quiet tonight, is it early or what? Too high. Me too." Duane Allman
Life Aint what it seems, its a Boulevard of Broken Dreams
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ABBDutchFan
Universal Peach Karma: Posts: 6875 (6885 all sites) Registered: 5/18/2003 Status: Offline
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posted on 12/13/2011 at 03:14 PM |
A question for those who already received the proper bonus disc:
Did it come with a similar slim cardboard cover with art and info? I hope it's not a plain paper CD cover like the one the Warren Haynes Band 2010 Christmas Jam DVD was packaged in. ____________________
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hedges
Peach Master  Karma: Posts: 666 (666 all sites) Registered: 12/28/2005 Status: Offline
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posted on 12/13/2011 at 03:25 PM |
abbdutchfan, bonus cd came in a plain paper cover
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ABBDutchFan
Universal Peach Karma: Posts: 6875 (6885 all sites) Registered: 5/18/2003 Status: Offline
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posted on 12/14/2011 at 01:27 AM |
quote:
abbdutchfan, bonus cd came in a plain paper cover
Thanks for the info Hedges. Too bad they opted for this plain cover. I don't think i will pre-order next time. Some basic cover art would have been cool already. Looks rather cheap this way. Okay it's a free bonus disc but international shipping is even more expensive with the bonus disc added. I know the music is the most important thing but since i collect stuff from the XMAS-Jams i'm very dissapointed that they stopped making cover art. Bummer. ____________________
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